Quality Management Systems and Inspections
Quality assurance and quality control go hand in hand, yet sometimes are considered to be on different levels. They are both important elements in any business and each must be addressed. Often companies think of quality assurance as a one-time project, a one-time process, and/or a one-time expense. But these concepts can't really be farther from the truth.
Quality
assurance is an element of quality management that is the process of
identifying problems, reviewing existing processes, and developing plans for
correcting any identified problems. Control is the process of ensuring quality
throughout an entire operation. The two go hand in hand and are often
considered to be synonymous. In truth, quality assurance and quality control
are often done separately and should be. However, they definitely are not
synonymous.
In
order to create a quality assurance plan, several steps must first be taken.
First, an executive team needs to be formed to define what will be required and
how this new policy will affect the company. Then, processes need to be defined
and monitored. These processes may include building control, quality assurance,
change management, and risk management. Next, goals need to be defined as well
as methods to achieve those goals. Following these steps will help ensure that
the company adheres to the requirements in the required quality control plan.
In
the planning stage, steps to identify defects in processes and products should
be identified. Steps to improving processes should also be included in the
quality assurance and quality control plan. Possible areas for improvement
include changing work processes, training of employees, and scheduling. In
addition, steps to detecting defects should also be included.
After
determining what changes will be required, steps to implement those changes are
also required. Examples of required changes include changing work processes,
training of employees, and scheduling. When creating quality control and
assurance plans, the steps to implementing these changes should be included.
After creating these plans, the next step is to determine which employees will
be assigned the responsibility of implementing these new processes or products.
The
final step involves a review of the quality control and assurance plans at the
end of the project. Reviewing the quality control and assurance plans can
include looking at the quality control plan to identify areas that could be
improved, looking at the assumptions used in the plan to identify weaknesses,
and checking the procedures to determine if the assumptions were correct.
Reviewing the quality assurance plan to identify any deficiencies will include
verifying that all specifications were met, looking to see if the objectives
specified in the plan were achieved, and checking if the methods to measure the
objectives were accurate. Reviewing the quality control and assurance plan to
identify weaknesses will involve checking the procedures for determining
whether the standards were met, looking to see if the objectives were achieved,
and checking to see if the methods to measure the objectives were accurate. If
the problems encountered during the project were not detected in time to
correct them, the problems can be fixed by revising the quality assurance plan.



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